This is ridiculous!  In my opinion you do not have Raiser's Edge functioning properly with inactive phones.  Even though the query is setup properly (verified with Blackbaud Support - case #13264516), inactive phones are exporting and showing up in the query, when I don't want them to.  We pay $24,000 a year for Raiser's Edge, it should function properly.  If it is not fixed in the next upgrade I will become very vocal on the Discussion boards.  That is not a threat, that is a customer expecting their product to work that they pay $24,000 a year for.  I am seeing more and more of this from Blackbaud lately, I don't like it.  This is not the Blackbaud that I came to know back in 2007.  This is just giving my manager/VP more ammunition to leave Blackbaud for a software product that that fully function.  It is pathetic that this is the only avenue I have to get a product that is fully functions.  In 2007 that was a given that you produced a product that was fully functional.