Remove outlook as a default email program as it launches outlook when you click on an email address to edit or copy. Please and thank you!
ADMIN: Based on comments, interpreted as "Enable Raiser's Edge to use the default email program rather than Outlook"
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Guest
- Jan 31 2012
- Reviewed: Voting Open
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- +433
Related ideas
I did not know about the 'tab' work-around - I will inform the team. A double-click of second action would help. A toggle of default behaviour would help.
I agree that the field should be information only. We always copy and paste into the email whenever we want to email someone.
Yes, please!
Changing the status of this idea to Voting Open because it's been reviewed. While not currently planned, this will remain open for voting and future consideration as a change.
Please note that we'll interpret this idea as "Enable Raiser's Edge to use the default email program rather than Outlook", as that seems to be the most popular interpretation based on comments. I've added a clarification to the text of the suggestion. If you'd prefer to completely remove the hyperlink, please create a new idea for that request specifically.
As others have noted, it's currently possible to edit the email by clicking in Type first and then tabbing over.
I found this link where there were already 884 votes on this same topic. Seems to be important to a lot of people: https://rediscovery.uservoice.com/forums/137015-raiser-s-edge-discovery-topics/suggestions/2556868-remove-outlook-as-a-default-email-program-as-it-la
I agree! This wastes so much time. Many times I have accidentally clicked on the email and it launches the Outlook screen and takes several more clicks to get out of it.
Yes! We recently moved to Outlook 365. When we used Outlook this feature was annoying. We'd rarely email folks, and when we did we'd cut and paste the email address into an email. This field is used as an info storage location and having it be a link is time wasting.
At least stop it from auto connecting when editing email. Why not require a double click to launch Outlook?
We do not use Outlook. This would be a very useful change.
Clicking on an email address should launch the default email client.
This has been an issue since 2012 and still receives considerable comment in 2016. Three hundred and twenty six votes. It is a big time waster. You remember too late that you have to tab in from the label, but only after you've made the mistake and launched the annoying Outlook misfire. Can we get some attention now?
This happens everytime I try to copy or edit an email address. This is definitely annoying and I often have to force quit Citrix to end the Outlook popups.
Agreed - so many wasted clicks to decline the automatic opening of our non-connected Outlook.
If you want to edit the address, simply click in the "Type" column (e.g. E-mail), and TAB into the actual email address field.
You can then edit / copy etc the email address without launching Outlook.
Also: Outlook only launches when you "click" on the email address because it is a hyperlink. If it didn't launch Outlook you would still want it to launch an email client. So now you know how to edit the email address without launching Outlook, do you still want a different default email program?
I too am not a fan of removing the hyperlink. It is a necessary feature to have it open on a click. You can get into it if you learn the best way as Martin described below
We change the type (in Config) to be a text field instead of a hyperlink. Problem solved! Then, if it needs to be a hyperlink (for emailing thru RE, which we don't do here, but did at my last org), you change it in Config, send your message, and change it back. When I first changed the field type to text, every user I talked to thanked me...they had all been accidentally opening new email messages instead of selecting the address.
There is no reason to go into config to change them all to text just so you can edit one address then change it back. You only need to click first on type then tab into the email address instead of clicking into it as Martin said.
But absolutely - if you do not use outlook (or sadly do not use the integration and recordkeeping of all of your emails to constituents) then make it not be a hyperlink.
Clarification: if you only need the hyperlinks to send mass-emails (i.e. renewal notices for memberships, e-solicitation, etc) that only happen every so often, and you use RE to send them (not another program), you can change it in Config back to a hyperlink when needed.
We have a separate system that does our mass-emailing, and our staff prefer to have the plain text field in place in RE. And we do not maintain every single email sent to every constituent (that would be a lot of data and not much information, which you would then have to sort thru continually when looking for anything specific), so that's not an issue for us. Should there be something important within an email thread that needs to be recorded/saved, it will become part of an Action entered by the appropriate fundraiser. (We also use a lot of volunteers - board and committees - and they cannot access RE, so we send them contact info, they return call reports, which are sometimes email conversations.)
This is already an existing suggestion.
The big problem is that the email client is fixed to outlook and it does not matter what the default client is on the Windows system is. I would like the ability to turn off the default or open the email using the system default (which could include Google Apps )