RE needs to support UNICODE otherwise this problem will always exist . Emails saved as actions will have errors .Right now using the RENXT Outlook365 Add-In to save emails as Actions in The Raiser's Edge, when the saved Action & Notepad is checked afterwards it is noticed that question marks replace characters in the email, mainly apostrophes and hyphens. In some cases when using custom email signatures spaces between words may also be replaced with question marks. BB developers, please support the Unicode so Raiser's Edge actions saved from Outlook 365 App Email are not full of errors and strange characters.