Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit RE7-I-5171 Make the ALL Category for Consent optional and removable.

Customise the ALL channel consent option so it does not at ALL consents Merged

We now have ALL in the channel list (I hadn't noticed it previously so it may have come with patch 10) and it is a nightmare because if selected with no category it adds every single consent to the record - including conflicting consents. I found this the hard way when I found records with 25 consents! I cannot delete, disable or customise it so there is no way to stop people from selecting it.

I just want it to add a "Do Not Contact" solicit code to the records - I do not also want every other negative solicit code as well.

I would like to be able to specify which Channel / Category options ALL will remove. 

I was perfectly happy with selecting Channel = Other and Category = All Contact to achieve the same goal and it seemed much safer because if Channel = Other is entered without a category it gives an error message to say the Channel/Category combination doesn't exist.

  • Catherine Burns
  • Jun 25 2018
  • Guest commented
    June 25, 2018 13:31

    Totally agree Catherine, this channel is a nightmare for us too as if it's accidentally added by a member of staff then it adds conflicting consents. I'd like to option to be able to remove it completely as we've covered all other options off in our business rules so it seems unnecessary!