The only way to know a message was sent to you is if you are staring at the Chat Box. If you step away from your desk or begin multitasking, messages are easily ignore or forgotten. At that point the agent will end the session because a response h...

Currently we're unable to narrow down solicitors in export by "current solicitor". Current solicitors in our database have blank end dates, but not all have beginning dates. In effect, we have to export it to excel, sort and remove solicitors with...

Articles in KB would be much more helpful if they were dated and cross-referenced to other, related articles. As articles become obsolete due to newer articles being added, it's not always apparent to the user.

Blackbaud can provide an audit log for Raisers Edge database view and for the RE Mobile app, but not for NXT. This log is useful for security audits.

Currently RE Reports does not include reporting on appeal packages. To see how a certain package is performing, you have to run a series of queries and reports. It would be nice if there were reports designed to look at the results from each packa...

Just like it is helpful to search for queries, it would be helpful to search for reports

Can we please have the ability to add or remove consent channels

Per customer service, the only way to do this at this time is to remove the java script from our website.

It would be helpful from a cyber security stand point to be able to see/report on historical login data and what users have accessed (with dates and times).

Have you looked for something in the Ideas section only to find that 7 people have already registered an Idea but they are all just slightly different (Add this field, let us choose what fields...) Can we get a function in the Ideas that allows ...