When I post all our Credit Cards on the 1st working date of every month, I have on two occasions had the transactions idle in processing. The "Payment Processor" is trying to process, but the lines are too busy. I let the processing go for 7 hours...

Please remove the soft credits from the RE mobile app. When you look on the gifts screen that shows a list of gifts that have come in, it shows the soft credit and not the actual donor. This is confusing when looking at the gifts screen and lookin...

The AddressFinder "Updated Address Report" seems to freeze the system when it is generating that report/the exception query. It would be nice if there was a progress bar (like in EXPORT) or just a little window that let us know it was working inst...

It will save time and stops and can be very useful when adding a lot of new constituents. Especially for new staff. This used to happen until the most recent upgrade.

Can there be a setup for soft credit to be setup for past entries?

It would be great if the Blackbaud capture date could be used rather than the posted gift date of the constituent. When bringing gifts from Net Community into a batch the constituent gift date is used, when a constituent in a different time zone t...

We had an instance where a staff member needed to call an inactive member due to a pastoral need and they could not get it readily.

We use the hosted version of Raiser's Edge. At this point we are unable to use the eReceipt function because there is no integration between Gmail and eReceipts.

This would help financial staff when taking cash gifts physically to the bank. Financial Edge has the ability to print checks, fonts are easy to load in programming. Just need someone to program and add bank routing number and account number of co...

We have individually branded funds, which require unique letterhead and envelopes. We have it set up to do the conditional merge for both letters and envelopes in "Mail --> Donor Acknowledgement Letters". The issue is, you have to remember to N...