The system should auto-notify the donor of their declined recurring gift.

Previous systems that I have used have sent an email to the donor who's card or EFT was declined. This applies to recurring gifts as one-time gifts through a website simply will not process as the donor enters them. Right now, I have to go find the declines and email the donor. Can the system automatically email the donor? Even if it is a template that I put my email in, if a decline code is reached, it should send out to the donor so the donor knows to contact us to update their card info. Please! This would be so helpful!

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  • Aug 6 2020
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