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when on hold, please indicate what number caller I am and the approximate hold time-even if i am caller 50, better than no acknowledgem
Last week I was on hold for one hour one day and 1.5 hours the next-no live person ever acknowledged the call. If when I am on hold, I was told at the beginning of the call I was caller 20th in line (for example) and the approximate wait time is 3...0
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Don't require an address for a spouse when entering guests in the Events Module
When I enter a guest whose spouse doesn't have their own constituent record, I'm required to enter an address and source. This is double entry & a waste of time. I still need to require the address field so when I'm creating a new constituent ...0
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Change directory message from "Unfortunately, our directory is not yet online. Please check back with us soon." to something more accurate
NetSolutions Net:Directories is officially no longer available to Blackbaud clients. The messaging that one gets if they bookmarked the old directory (all links have been removed) is misleading. Please change "Unfortunately, our directory is not y...0 Will not implement
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Make NetCommunity passwords available as a merge field
It would be really beneficial if NetCommunity passwords were available as a merge field. It would then allow for Constituents to be emailed their user name and password as part of the email correspondence when there is a requirement that they log-...0
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Bulk removal or reactivation of invalid accounts
There is no feature to reactivate or delete invalid accounts in bulk, they have to be done individually. This creates a serious problem when for instance Blackbaud has been flagged as spam by Hotmail temporarily and thousands of valid Hotmail addr...0
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Make reciprocated status of relationships searchable
Currently there's no way to run a query on RE based on relationships that are connected to full constituent records, but that were not chosen to be reciprocated at the time they were created. It would be very useful for pinpointing clean-up effort...0
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hide help text
Like BBNC Spark, all of the help text like “1 registrant” should be editable or allowed to be hidden, e.g., on event registration forms0
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allow links to external images
Should have the ability to link to external images, i.e., images hosted outside OLX, as well as using http rather than https to link to images as older Apple Mac Mail clients, 3.x, don't support images linked by SSL. -
Better links with membership records via constituent records and netcommunities
Seeing active/lapsed or dropped membership status for main constituent record on top bar of constituent record: allows visual glance to confirm status rather than exiting gift or organisation records to see Also being able to pull this through to...0
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Add 'did not attend' on mobile event app
If 'did not attend' checkbox could be added to the mobile event app it would allow us to update RE with people who cancelled/did not arrive on the night. This would help with final counts of attendance, seating arrangements, etc0