Provide a solution for producing letters from gifts BEFORE ceasing integration with Microsoft

Once again only a months notice of a major change to RE with no thought for your users. Letters from Configuration are a critical part of supporter care and the reason given for this change is just passing the blame elsewhere. Please provide a solution before your cut ties with Microsoft

  • Carol
  • Feb 3 2022
General
  • Attach files
  • Emily Johns commented
    December 17, 2024 17:03

    Have you found a good solution for this? We just got onboard with Raiser's Edge and are very disappointed that the Mail portion of RE is basically unusable.

    Attachments Open full size
  • Gwen Williams commented
    February 03, 2022 18:24

    Agreed, very irresponsible. There are several 3rd party vendors that could have been worked with to provide a solution BEFORE creating this mess for folks. I have tried the "solutions" they suggest and the all cost $$$ or take 3x as long. If one is loosing value and functionality, they should offer us money or a solution to make up for it. Oh, and they did it after most of us have already made up our budgets for the year!

    Attachments Open full size

Related ideas