Add the ability to reprocess a Failed Automated Recurring Gift transaction when Donor provides new card info

With the new Automated Recurring Git process, BBMS will attempt to reprocess a soft decline for a specified number of attempts. However, when a transaction is Hard Declined, the donor will need to provide updated card information in order to continue the Automated Recurring Gift. When contact with the donor is made, and new card information has been successfully updated, having the ability to process an immediate one-time transaction to make up for the failed transaction would be very convenient.

  • Keith Wilson
  • Dec 28 2020
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  • Keith Wilson commented
    June 17, 2021 19:51

    This feature has been added! Thank you @blackbaud for making it easy to reprocess a failed recurring gift! :)