Sorry, Jarod, for misspelling your name.

All the best,

Betsy

Jared, thanks for your quick reply.  This is the link supplied to me via the Support System Chat.

I appreciate your reply and understand the quick time out when working with credit card information.  

Could timeout time be extended for those of us simply typing up a contact report in Actions?

Hey there Betsy!

Just a couple of notes. First, this is actually the RE7 idea bank. The RE NXT idea bank is managed and accessed separately at this location: https://community.blackbaud.com/products/raisersedgenxt/ideas

Next, I honestly do wish we could do this. I don't like aggressive idle logout timers either. Unfortunately, because Raiser's Edge houses a large amount of potentially personal information and provides mechanisms for processing payments (namely credit cards), we are subject to a number of standards and scrutiny stemming from both industry standards (such as PCI) and internal policies (that is owned by our internal cyber security team). All that to say that unfortunately this functionality is not a matter of preference or optional for the time being. Protection of donor and cardholder data is being prioritized over user convenience in this case, and I don't think that is likely to change any time soon in a world where data breaches are becoming all too common.

Thanks,

Jarod Bonino

Product Manager, Raiser's Edge