I think your IT team needs to revamp the e-receipt module. It’s a Cadillac that is consuming way too much gas.
When I move e-receipt outside of Raiser’s Edge, the file size changes from 6MB to less than 500kb. This is significant.
Additionally, the e-receipt module is unstable—it works about 90% of the time. The other 10% the module hangs indefinitely and my team is left to call donors to see if the batch was receipted properly. This is a poor investment of time for my team as you can understand.
Perhaps using Adobe versus Bullzip maybe the answer--however the e-receipt module is converting Word is extremely inefficient.