When I used to call support and now chat with support they always ask for my login credentials. This is an issue because a) now that it's typed and e-mailed my credentials are available to try and track by e-mail and b) It comes across very unprofessionally that if I am contacting your employees that they cannot gain access internally to my database. I understand trying to minimize access because of secure data. However I have to be logged in to start a case why shouldn't there be internal permission given for them to login? Why should I be charged with blindly trusting your employees when it looks like you don't?