NetCommunity Non-Members with Email Newsletter Subscriptions

There are email newsletter subscribers who have been on our subscription list prior to our start with NetCommunity. Some of those subscribers have since chosen to become NetCommunity members, although not all of them. Yet, in Raiser's Edge, when a query is made to pull all of our subscribers for a particular email newsletter, only the NetCommunity members who are subscribers are pulled. There is a disconnect between the two programs that does not allow non-members to be read as email newsletter subscribers. To make matters worse, the non-members' records clearly show that they are subscribers to the newsletter, under the NetCommunity tab. Raiser's Edge must not be able to read that.

  • Nathan Laning
  • Aug 8 2012
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